Suspended Account Help Guide

Published in: Subscription & payment

At least once per week, our system will detect someone who tries to copy our exercise database. They want to email themselves the whole database, so they send categories of exercises to themselves or a friend. This is not fair for us, and not fair for our paying subscribers.

We’re SORRY we need to do this, but we do need to.

Why has this happened?

1. You probably have sent a large number of exercises, or many exercises from one category to a patient.
2. You have sent a large number of exercises, but not uploaded any contact information (e.g. clinic details, website, contact number, logo etc) so we don’t know who you are.

If we know who you are, where your clinic is located, and your contact number, then we feel much more confident that you are using RMP for the correct reasons: to send exercise plans to your patients.

I’m a paid member but I was still suspended…

Our threshold for paid members is higher than for trial members. But there is still a threshold. Why? Because some people have the intention to register for one month, try to copy all the exercises and then cancel their subscription! Crazy…. we know.

This is a personal attack against me…

This process is hard coded in our system, it’s not personal against you. It’s the same for every subscriber.

You are accusing me of stealing your exercises?

No, we are not, we are simply asking you to send smaller exercise plans.

Why should I send smaller exercise plans, I want to send massive ones…

Ask yourself, would you do every exercise on this plan? If you wouldn’t, you can be quite sure your patient wouldn’t.

Sending smaller plans, but more frequently is MUCH better for patient retention!

The highest compliance is when the fewest exercises are sent. Most research suggests under 4 exercise. But actually 2 exercises per plan shows the highest level of adherence.

Our Licence Agreement

Yes, all users have agreed to our licence agreement when using our software…

1.5 Subscribers are NOT permitted to create exercise programs with long lists of exercises with the intention to copy exercises, descriptions, line-art drawings or photos for the subscribers own personal use outside of the website.

What does the research say?

Research support sending smaller exercise plans.

https://academic.oup.com/ptj/article/79/3/270/2837047

Of those subjects prescribed 2 of fewer exercises, 86% were found to be compliant. In contract, only 54% of those prescribed 4 or more exercises were found to be complaint.

Additional papers located here: https://bmjopen.bmj.com/content/4/6/e005044

Thanks for being part of the RMP Community!